Refund policy

Refund policy

30-day returns
If you're not happy with your chair, you can return it within 30 days of delivery for a full refund.

To be eligible, the chair must be unused, in the same condition you received it, and in its original packaging.

To start a return, get in touch through our Contact page with your order number. We'll send you return instructions and the return address. Items sent back without first contacting us can't be accepted.

Return shipping is paid by the customer, unless the chair arrived damaged, faulty or wrong.

Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us within 7 days of delivery with photos and we'll make it right with a replacement or full refund, at no cost to you.

Refunds
Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.

Exchanges
If you'd like a different item, return the original for a refund and place a new order.